German Speaking Customer Service Advisor

Location: Leicester (Office-Based)

Type: Permanent, Full-Time or Part-Time

Salary: £25,000 per annum (pro rata for part-time)

Are you fluent in German and passionate about delivering excellent customer service? We are currently recruiting for a Customer Service Advisor to join a supportive and growing team based in Leicester.

This is a permanent role with flexibility to work full-time or part-time, depending on your availability.

Key Responsibilities:

Handle incoming enquiries from customers in the UK, US, and Germany through various channels including email, phone, live chat, and social media
Collaborate with internal teams to resolve issues efficiently and pass along customer insights to help shape product and service improvements
Create and update customer profiles in the system, ensuring all details are accurate and up to date
Conduct follow-ups with customers to confirm that their issues have been fully resolved and expectations met
Offer a helpful and friendly service that reflects the company’s values and commitment to customer care
Work proactively to spot patterns or recurring issues and share these with the wider team

Requirements:

Fluent German language skills (written and spoken)
Prior experience in a customer-facing role is beneficial
Clear communication and good problem-solving abilities
Confident with using computer systems and handling multiple tasks at once
Positive attitude and willingness to work collaboratively

If you're looking to use your language skills in a customer-focused role and be part of a growing company, we’d love to hear from you.